Help · Help & support
How to follow, close, reopen and rate your support requests
My requests lists every request you raised with its status, the app it is about and the time left under the support target (SLA). Close a request any time; reopen it within 30 days until you rate it; rate it 1–5 when it is resolved.
Who can do this: Everyone in your organisation who has access to this app.
Steps
Step by step
- Open Help → My requests (or Support in the menu).
- Filter by status or by app.
- Open a request to read the conversation, reply or attach a file.
- Close it when you no longer need help. If the problem comes back, press Reopen (within 30 days, until rated).
- When it is resolved, rate it from 1 to 5.
Related guides
Need a hand?
WhatsApp +91 97111 87655 or email hello@bebaak.co with your organisation name and a screenshot.
Contact support