Help · Help & support
How to raise a support request about the app you are using
Every app's help menu has Raise a support request. The request carries the app / tool and the page you raised it from, so it reaches the right person with the context.
Who can do this: Everyone in your organisation who has access to this app.
Steps
Step by step
- Open the help menu (?) on any screen and choose Raise a support request — or use the Help & support bubble.
- The app is pre-chosen from the page you were on; change it if the question is about another app.
- Describe what you were doing and what you expected; attach a screenshot or file if it helps.
- Send. You see the request under My requests with its status and the time left to the first reply.
Tips
- Housing-society residents and guards can raise requests too (support only).
- An open request about the same app is reused, so the conversation stays in one place.
Related guides
Need a hand?
WhatsApp +91 97111 87655 or email hello@bebaak.co with your organisation name and a screenshot.
Contact support