Help Centre
How can we help?
Answers to common questions. Can't find yours? Contact support and we'll reply within one working day.
Signing in
Where do I sign in?
Go to app.bebaak.co and sign in with the email we registered for you. The Sign in button at the top of this website goes there.
I forgot my password
Use "Forgot password" on the sign-in page; a reset link is emailed to you. If it doesn't arrive, check spam or contact support.
Can my accountant have a separate login?
Yes. Your Client Admin can request additional users; each user has a role (Client Admin, Accountant or Viewer).
Uploading data (Data Bridge)
Which file do I need?
A trial balance for the period is the only required file. Optional files — prior-year trial balance, debtor ageing, creditor ageing, bank statement, stock summary — each improve a specific analysis.
Which formats are supported?
CSV, XLSX and XLS. Download our templates from Resources → Templates if you are unsure.
Bebaak didn't recognise some ledgers
Map them once on the mapping screen; the mapping is saved for your next upload.
Do I need to upload if my books are on Bebaak?
No. Score, Cash and Capital read your Bebaak Books data directly.
Roles and access
What can each role do?
Client Admin manages users and settings for your organisation; Accountant records and reports; Viewer can only view. Nobody outside your organisation can see your data.
Can one person access two companies?
Yes, if both organisations add them as a user.
Billing
How am I billed?
Monthly in advance (or annually with up to 10% off). Prices exclude GST; you receive a GST invoice from Bizseed Ventures Private Limited.
How do I pay?
UPI or bank transfer today; card payments will follow. Overseas clients pay by international wire, Wise or Skydo.
How do I cancel?
Tell us before your next billing date. You can export your data before you leave. See the refund & cancellation policy.
Still stuck?
Send us the details and we'll sort it out.