Help · Counter: POS billing
How to handle returns and exchanges
Return items against the original bill, or exchange them in one transaction.
Who can do this: Cashiers; large refunds may need a manager.
Steps
Step by step
- Counter → Returns → find the original bill by number or customer.
- Select the items and quantities coming back.
- Choose refund (cash/UPI/original mode) or exchange — then add the new items.
- Confirm. A credit note is created, stock returns and the shift cash updates.
Related guides
Need a hand?
WhatsApp +91 97111 87655 or email siba@bebaak.co with your organisation name and a screenshot.
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