Help · Online: your web store
How to follow up abandoned carts
Shoppers who typed a phone number at checkout but didn't finish — follow up on WhatsApp, mark contacted or dismiss.
Who can do this: Admins and Accountants. Viewers can open it but not change anything.
Steps
Step by step
- Online → Abandoned carts.
- Each line shows the customer, cart value and when they were last seen.
- Click WhatsApp to message them with a link back to the store.
- Click Mark contacted when done, or dismiss the cart.
Related guides
Need a hand?
WhatsApp +91 97111 87655 or email siba@bebaak.co with your organisation name and a screenshot.
Contact support