Help · Society: housing societies & RWAs
How to respond to and publish a grievance
One grievance: conversation, committee response, publish request and audit trail.
Who can do this: Managing committee users (society admins). Viewers can open it but not change anything.
Steps
Step by step
- Open the grievance.
- Read the member's messages; write the Response / resolution and Send.
- To share the outcome with everyone, Ask the committee to publish; once approved, Publish to all members makes the resolution (and chosen documents) visible to all.
- Close it. The Audit trail records every step.
Related guides
Need a hand?
WhatsApp +91 97111 87655 or email siba@bebaak.co with your organisation name and a screenshot.
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