Society: housing societies & RWAs
Bebaak Society runs a co-operative housing society, apartment association or RWA. The managing committee (MC) works in the Society pages; residents use My society (the member portal); security uses the guard view. Roles: committee users, Society Resident (owners, family, tenants) and Society Security. The committee remains responsible for decisions, member consents and the content of notices.
Finding your way around
- Left menu → Society: Dashboard, Billing, Bills, Meter readings, Receipts, Arrears, Flats, Members, Projects, Vendors, Meetings, Committee, Registers, Accounts, Complaints, Grievances, Requests, Notices, Documents, Gate, Facilities and Settings.
- Residents see My society: home, bills, notices, documents, complaints, grievances, requests, projects, visitors & passes, residents and facilities.
- Security staff use the guard view on a phone.
In this area
- How to set up your society
- How to read the society dashboard
- How to set charge heads and run bills
- How to find and filter bills
- How to read or cancel one bill
- How to enter meter readings
- How to record and verify receipts
- How to chase arrears
- How to add towers and flats
- How to manage one flat: residents, logins and overrides
- How to admit and find members
- How to see a member's ledger and transfer a flat
- How to set up an ad-hoc project
- How to run one project: bills, collections and milestone payments
- How to manage vendors, AMCs and expenses
- How to manage one contract's milestones and payments
- How to schedule meetings
- How to record attendance, quorum, resolutions and minutes
- How to record the committee, office bearers and elections
- How to use statutory registers
- How to prepare annual accounts and the audit checklist
- How to handle complaints (service desk)
- How grievances and information requests work
- How to respond to and publish a grievance
- How to decide resident requests
- How to publish notices and track acknowledgements
- How to share documents with the right people
- How to use the gate log and add security logins
- How to manage facilities and bookings
- How to set society rules
- How security uses the guard view
- How to use My society (member portal home)
- How to see your bills and tell the society you've paid
- How to read and acknowledge notices
- How to see documents and lodge verification documents
- How to raise and follow a complaint
- How to raise a grievance or ask for information
- How to follow up a grievance
- How to make a request (move-in/out, NOC, interiors…)
- How to see your share of society projects
- How to pre-approve visitors and answer walk-ins
- How to add family, tenants or staff and give permissions
- How to book the clubhouse or other amenities
43 step-by-step guides
How to set up your society
The onboarding entry for housing societies: society type, State Act, towers and ledgers.
How to read the society dashboard
Collections vs billing, fund balances, top defaulters, projects and what needs the committee's attention.
How to set charge heads and run bills
Charge heads with their own logic, per-flat overrides, bill preview and bill runs.
How to find and filter bills
All maintenance and project bills with status, outstanding amount and PDF.
How to read or cancel one bill
Line-by-line working, GST note, interest base, posting and cancellation.
How to enter meter readings
A meter-reading grid that works on a phone: previous and current readings, meter changes, estimated readings and pooled costs.
How to record and verify receipts
Record collections by cash, cheque, NEFT or UPI with first-in-first-out allocation and rebate; verify, mark bounced and reconcile.
How to chase arrears
Ageing of member dues, defaulters, demand notices and reminders.
How to add towers and flats
Towers and flats with area, type, parking, owner and occupancy.
How to manage one flat: residents, logins and overrides
Residents and their roles, portal logins, time-limited grants, documents and dues for one flat.
How to admit and find members
Members (owners) with share, nomination and contact details.
How to see a member's ledger and transfer a flat
One member's ledger and statement, flats, nominees and transfer of membership.
How to set up an ad-hoc project
Projects such as solar, lifts, painting or addition/alteration — each with its own contribution basis, instalments, bank ledger, receipt series and collection %.
How to run one project: bills, collections and milestone payments
Contribution plan, demand notices, collections, member arrears, milestone payments with 2-of-N approval, and the project statement.
How to manage vendors, AMCs and expenses
Vendors, AMCs and project contracts with renewals, plus day-to-day expenses.
How to manage one contract's milestones and payments
Milestones, bills and payment approvals for one contract.
How to schedule meetings
AGM, SGM and MC meetings with notice, agenda, quorum, attendance, resolutions and minutes.
How to record attendance, quorum, resolutions and minutes
One meeting: agenda, attendance, quorum check and resolutions.
How to record the committee, office bearers and elections
Managing committee members, office bearers and payment signatories, plus the elections register.
How to use statutory registers
Statutory registers labelled for your State Act — for example I- and J-registers in Maharashtra.
How to prepare annual accounts and the audit checklist
Annual accounts in co-operative format — Receipts & payments, Income & expenditure and balance sheet — with funds and the audit checklist.
How to handle complaints (service desk)
Member complaints with category, assignee, resolve-by date (SLA), status, closure and rating.
How grievances and information requests work
Grievances and information requests — private by default. Publishing one needs MC approval and is logged.
How to respond to and publish a grievance
One grievance: conversation, committee response, publish request and audit trail.
How to decide resident requests
Requests — move-in/out, NOC, interiors, vehicle sticker, amenity and documents — with required documents, fees, approval route and SLA.
How to publish notices and track acknowledgements
Notices to all residents, towers or flats, emailed with read and acknowledgement tracking.
How to share documents with the right people
Document buckets with visibility: MC only, all members, towers, flats or a single flat.
How to use the gate log and add security logins
The visitor and entry/exit log for the committee, daily-help attendance and the retention setting.
How to manage facilities and bookings
Clubhouse, hall and guest-room bookings with charges and approvals.
How to set society rules
Billing rules, interest and rebate, GST, funds and ledgers, request types, gate and privacy.
How security uses the guard view
The phone view for security (role: Society Security): check a visitor code, log a walk-in and ask the flat, mark exits.
How to use My society (member portal home)
Your dues, things waiting for you, notices and quick links.
How to see your bills and tell the society you've paid
Your bills, receipts, statement and pay link. Maintenance and project contributions are kept apart, each with its own statement.
How to read and acknowledge notices
Notices for your flat; acknowledge when asked.
How to see documents and lodge verification documents
Documents you're allowed to see; tenants lodge their own verification documents here.
How to raise and follow a complaint
Service matters — plumbing, lift, security, housekeeping. You confirm when it's fixed.
How to raise a grievance or ask for information
Private grievances and information requests to the committee.
How to follow up a grievance
One grievance: messages and the committee's response.
How to make a request (move-in/out, NOC, interiors…)
Move-in/out, NOC, interiors, vehicle sticker and other requests with documents and fees.
How to see your share of society projects
Your share of each project, instalments paid and the project statement.
How to pre-approve visitors and answer walk-ins
Pre-approve visitors with a one-time code, create daily-help passes, and let in or deny walk-ins.
How to add family, tenants or staff and give permissions
People in your flat(s) — family, tenant, staff — their logins and time-limited grants to tenants.
How to book the clubhouse or other amenities
Book the clubhouse and other amenities.
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