Help · Society: housing societies & RWAs

How to handle complaints (service desk)

Member complaints with category, assignee, resolve-by date (SLA), status, closure and rating.

Who can do this: Managing committee users (society admins). Viewers can open it but not change anything.

Steps

Step by step

Society → Complaints.
Open a complaint, Assign to (email) and set Resolve by and Priority.
When done, Resolve with What was done — the resident is asked to confirm the fix.
The resident confirms Fixed or Not fixed and rates it; then it closes.

WhatsApp +91 97111 87655 or email siba@bebaak.co with your organisation name and a screenshot.